Return & Refund Policy

Published: October 15, 2026  |  Last updated: October 15, 2026

We want you to feel confident shopping with BuyBox. This policy explains our 14-day change-of-mind returns and our separate 30-day quality guarantee. Both periods begin on the date of successful delivery.

1. 14-Day Returns for Personal Reasons

If you change your mind, order the wrong product, or decide an item is not right for you for a reason unrelated to product quality, you may contact us to request a return within 14 days of successful delivery.

• Contact support@buybox.com within 14 days of successful delivery to request return authorization.
• The customer is responsible for the return shipping cost and for arranging return transportation.
• No restocking fee is charged.
• Do not ship the item before receiving the correct return address and instructions.

2. Eligible Product Condition

You may open the original packaging and inspect the appearance and basic functions of the product, such as unfolding a chair or cot indoors to check its mechanism. Change-of-mind returns are accepted only if the item has not been used beyond reasonable inspection.

• The item must be in like-new condition, without stains, scratches, visible wear, or other signs of actual use.
• All original parts, accessories, and components must be included.
• The original packaging must be kept and included with the return.
• Products used for camping, beach outings, or other intended recreational activities are not eligible for change-of-mind returns.

These condition requirements do not limit rights relating to defective, damaged, or incorrect goods.

3. How to Make a Change-of-Mind Return

Step 1 — Request authorization: Email support@buybox.com with your order number and the reason for return within 14 days of delivery.

Step 2 — Receive instructions: After approval, we will email the designated return address and packing instructions.

Step 3 — Send your item: Arrange and pay for return shipping. You must send the return within 7 days after return authorization. We recommend using a trackable shipping service and retaining your shipment receipt.

Step 4 — Inspection: We will inspect the returned item within 5 business days after it is received.

Step 5 — Refund: Once the return passes inspection, we will initiate the eligible refund within 5 business days of approval.

4. Change-of-Mind Refund Amount

For an approved change-of-mind return, we refund the amount paid for the eligible returned item(s), including applicable sales tax. Customer-paid return shipping costs are not refundable. We do not charge a restocking fee.

Refunds are initiated through the original payment method, currently PayPal. The time for funds to become available after we initiate a refund depends on PayPal and your original funding source.

5. 30-Day Quality Guarantee

Our 30-Day Quality Guarantee starts on the date of successful delivery. If an item arrives damaged, defective, or incorrect, or develops a covered manufacturing-related problem within 30 days for reasons not caused by the customer, please contact us within that period.

After reviewing the situation with you, we will arrange a replacement at no extra cost or issue a refund for the affected item. For an approved quality-related claim, no return of the original item is required, and BuyBox covers the cost of resolving the problem.

To help us review a claim, please send your order number, a short explanation, and photographs if available. Damage caused by misuse, accidents, unauthorized changes, or improper handling is not covered by this voluntary guarantee, without affecting rights under applicable law.

For an approved quality-related refund, we will initiate the refund within 5 business days after the claim is approved.

6. Order Cancellations

You may request cancellation before your order is dispatched from our warehouse. Please email support@buybox.com promptly. Once the order has shipped, the applicable return provisions above apply. This does not limit cancellation and refund rights required by law, including rights relating to shipping delays.

Any approved pre-shipment cancellation refund is initiated within 5 business days of approval, or sooner if applicable law requires.

7. Returns and Claims: Contact Us

Email support@buybox.com. We aim to respond within 1–2 business days. This policy does not limit your rights under applicable consumer protection laws.