Published: October 15, 2026  |  Last updated: October 15, 2026

At BuyBox, we ship our products directly from U.S.-based warehouses and offer free standard shipping to eligible addresses in the contiguous United States. Please review our processing and delivery estimates below.

1. Where We Ship

We currently ship to street addresses in the contiguous 48 U.S. states. We do not currently ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, P.O. Boxes, or APO/FPO addresses. Orders must have an eligible delivery address to be accepted.

2. Shipping Costs

Standard shipping is FREE for eligible orders within our supported delivery area.

3. Order Processing Time

Orders are generally processed within 1–2 business days after successful payment. Processing time is separate from shipping transit time. Business days exclude weekends and U.S. public holidays. Orders placed on a weekend or holiday generally begin processing on the next business day.

4. Estimated Transit Time

Once your order has been dispatched from our U.S. warehouse, estimated delivery takes 3–7 business days. This estimate runs from warehouse dispatch to delivery, not from the moment you place your order. Combined with order processing, total time from placing an order to receiving it is generally longer than the transit estimate alone.

Delivery times are estimates, not guarantees. Severe weather, carrier disruptions, peak-season volumes, or other circumstances may affect delivery. We will assist you if an order encounters an unexpected problem.

5. Tracking Your Shipment

After your order ships, we will email tracking information to the email address used at checkout. The message will include a tracking number and, where available, a carrier tracking link. Please allow some time for the carrier to publish the first scan.

6. Shipping Delays

If we learn that we cannot ship within our stated processing timeframe, we will notify you of the delay and provide an updated shipping estimate or explain when a reliable date is not available. Where required by applicable law, you may consent to the revised timing or cancel for a prompt refund. We will not treat a delay as waiving your legal cancellation or refund rights.

7. Address Accuracy

Please review your shipping details before placing an order. If you notice an error, contact support@buybox.com as soon as possible. We will try to help before dispatch, but address changes may not be possible after a package has entered the carrier network.

8. Missing, Damaged, or Incorrect Shipments

If your package is lost, arrives damaged, or contains the wrong item, contact support@buybox.com with your order number and details. For problems not caused by the customer, BuyBox will work to resolve the issue at no additional cost, including replacement or refund as appropriate. You do not need to return a damaged or incorrect item for an approved claim.

9. Contact

For shipping questions, email support@buybox.com. We aim to respond within 1–2 business days.